Effective communication is the basis of good governance. It's about learning the difference between communication and just talking. You can talk for an hour without sending the message correctly. To communicate effectively, never waffle, but use an accurate, clear and intelligent language. Good communicators assert simultaneous ideas and commands so that they are fully understood. It's also about getting ideas and information from employees.
In order to communicate effectively, understand different types of communication both verbal and false and know when relevant. The modern workplace encourages and depends on the exchange of ideas and information to achieve maximum productivity, innovation and efficiency. This can not be achieved by the unilateral issuance of orders, but only by being fully involved in staff, customers and suppliers.
It is therefore important to understand different ways that can be shared and how effective they are in different situations. The first and most effective one is face-to-face communication. Take the trouble to speak personally to show respect. You did not only take time from a busy schedule to submit the information personally, but you need a direct contact to do it. This communication technology is often the most effective when something is negative or uncomfortable.
When you tell customers that something went wrong and the project will not be completed on a particular magazine, floating email will unintentionally cause unfavorable and sometimes harmful responses. The customer does not have to look in your eye while complaining, they can simply click the answer button. Face to face in a professional environment with apology, action plan and opportunity for the customer to give opinions and opinions on the voice will reduce negative effects. The customer will find that you respect them enough to take the time to explain the issues and the solutions in full. When dealing with employees, face to face will communicate with healthy conditions for bilateral calls and quick ideas.
Another popular communication technology is via email. The email should never be the primary administrator for a variety of reasons. When dealing with difficult issues, you can avoid potentially unpleasant conversations by emailing. It allows a certain number of anonymity on your part. You can send a message without having to look at the recipient's response. The recipient is aware that you have chosen to send the message by email and realize that you make the situation easier for you by putting your own convenience first.
When you say something positive, it may work well when it is not supported by a positive tone, smile or handshake. If the recipient is looking at you and sure to see the smile and body language while the message is delivered while you have the opportunity to receive immediate feedback, it is likely that it will feel better with what the message is. Email can simply show a lack of respect. It can also cause misunderstandings. Your tone and flexibility may be misunderstood and something you can say as light comments can be read as personal as it was intended. & # 39; Tongue in cheek & # 39; should never try by email!
I once worked in an office where one member was in trouble with something other team member did. He sent some exciting emails to all team members and told them not to do anything that most of them never did. Since it was an email, it seemed aggressive and it grew many. We all responded equally aggressively to the complaint. The situation continued until management participated in the response letter and the situation was blown out of proportion. The author of the original email worked in the same structure as everyone else. We were all called together as the matter was discussed and the employee who sent the email apologized for an aggressive tone and pointed out that it was not intended. It was agreed that there should be a weekly team meeting since the case could be discussed face to face to prevent this type of unnecessary increase.
This example of bad communication could have been avoided if the team member had thought about how best to communicate his instructions. Post it comments and emails are fine for quick notes that do not require an explanation or discussion. They should not be your most common communication device and should not be a way for you to avoid potentially embarrassing or unpleasant discussions. The best use of email as a communication method is to summarize and confirm what has already been discussed in person.
These face-to-face relationships also allow people to build a report with each other that is another important goal and the result of good communication skills. Building a good report with customers means that when a customer is in trouble, the customer is less likely to take a quick negative action. It is more common for them to understand and endurance when things go wrong. This is because the report you have meant that they see a complaint against you or your service as a complaint against you personally and the relationship you have built up and they will be more relevant to this. They are much more likely to call you personally about the details that give you the opportunity to deal with them, rather than calling or sending your emails with problems.
Building a report with your staff is also important. If they are happy with you then they will work more and you will be able to ask more of them. If you are clearly emotional when you talk to them and do not communicate effectively, they will not be able to access you, and they can then communicate via email or methods with the least personal relationship. Problems may occur, such as misinterpretation and misunderstanding. Do not be afraid to build a relationship with your staff. Do this in a professional and social environment. There are simple ways to do this. Make sure your well-being is friendly and accessible. Accept them when you first see them and ask them how they are. For more social occasions or intermittent, try to find common interests that you can discuss.
Building a report does not mean to become a friend of close friend, since you no longer feel comfortable managing them, but it means taking an interest in them so they think you care about people and they know you as good man When you need extra work hours, it's likely they agree that they have a good relationship with you because they do not want to let you down. It's harder for people to say no when they realize that it can damage the high-quality workforce you like. If you're a distant, unmanaged image that shows no interest in your staff, different from basic productivity, then they could see no reason to go to the additional line for you. It will also be easier to discuss more difficult challenges with people.