We live in a terrible world. It is a world haunted by terrorist threats, threatened by harmful warfare. There is a world of plague of tsunamis, monster hurricanes, earthquakes, tornadoes, severe drought, famine and rage errors. But this often takes place to fear right in our streets in the neighborhood. What was once a shopping mall, transportation and society has become a war zone just outside our door. Children are often not safe in the classroom, and unfortunately not even in their own homes.
Haunted with insecurity and agitation, shaken with fear, the world hungry for great leadership, for guidance and direction from those with a cold head and clear vision. If you are in a leadership position and very few of us are not, do not wait for a great leader to appear. Big leaders are not born – they become. A major leader is the one whose heart is transformed, often in times of crisis. You can be a great leader to come up with in your family, community or business setting.
Webster defines a crisis as irregular activity, radical changes in status, unstable or critical time or state of affairs in which a critical change is made; especially one with clearly the possibility of a very undesirable departure.
With this definition in mind, handling a crisis is no longer an option for all leaders. Leaders must be prepared to cope with the crisis and their production at home, among friends and at work. If it's an offensive option, encourage yourself. You are much more willing to be a peacekeeper in an important situation that you report. Keep these steps in mind.
1. Take you first. You are not good for anyone if you are out of control. Join your own feelings, immediately your needs. As the airlines have been telling us for years, put the oxygen mask first on you, and you can be available to those in need.
2. Tell the truth about the situation. Use your good judgment to share what information is appropriate. It's not necessary to share all the gory details simply because they exist. The need to share impressive data will separate leaders from the spotlight.
3. Relieve stress, as much as possible. Give a controlling atmosphere where people can talk through their fears, as they can share what they have experienced and how they feel about it.
4. Confirm the experience. Do not try to talk people out of their feelings; not comment and altogether, do not judge. Listen them out; Admit them and then be prepared to help them move on.
5. Give the opportunity to move on to normal operation. While true normal is not possible for some time, realize what will be necessary to return to normal activities and facilitate it.
6. Recognize and cope with the acute reaction. Be prepared to hire professionals to evaluate those whose responses appear to be distinct, situations where individuals may be potentially hazardous to themselves or others.
7. Provide resort 24/7. From the toilet for those who are moved by tornado to the scene to share memories of deceased members, a super leader will see in the eyes of desperate and provide what helps victims begin to feel empowered.
8. Do not always promise what you can not afford. But do not hesitate to praise what you know you can. In times of crisis, people will depend on what is available. As a leader, you are bound to make your deals concrete and be ready to stand behind them, at all costs.
9. Communication, communication, communication. Keep all communication channels open and flow. Repeat each call over and over again. Ear in crisis may not hear what is said until the fourth or fifth say. And remember there are two ways. Listening is as important as accounting information. Be prepared to hear the same story until it no longer has to be said.
Comfort comes in all shapes and sizes. Big leaders often look like grandparents with comfortable circles or paramedics who assign a teddy bear with driving hours or neighbors who make their homes available at the moment.
Major leaders are the ones who establish and ensure instructions. They guide and teach and protect. They provide tools; They advise, arbitration and shield. They comfort and foster and encourage. And when time is right they will even produce. Whatever they carry, if they are accomplishing this, they have transformed hearts and they have become leaders. The need is great and they are very precious to us at this time. Be among them. Remember, that's not what you do; that's what you will be!
Note: For more information or to attend formal training in a resolution response, contact the International ICISF, US CAC, US Red Cross, or Local Government.
Copyright 2005 Thanks to management funds